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Help & Support

Get help with Family Journal and learn how to make the most of your family memories.

Help Topics

Frequently Asked Questions

Common questions about Family Journal, pricing, privacy, and how it works

Account & Family

  • • Creating and managing families
  • • Inviting family members
  • • Privacy and sharing settings

Journal Entries

  • • Writing and editing entries
  • • Adding photos and captions
  • • Organizing by date and events

Need more help? Contact our support team for personalized assistance.

Photo Upload Support

Photo Quality & Storage

📱 Fast Viewing

Optimized WebP versions (800px, 1600px) load instantly for smooth browsing and journal viewing.

🖨️ Print Quality

High-resolution JPEG versions (3000px) preserve full quality for printing and downloads.

Supported Photo Formats (up to 50MB each)

Family Journal supports most common photo formats:

  • JPEG (.jpg, .jpeg)
  • PNG (.png)
  • GIF (.gif)
  • WebP (.webp)
  • HEIC/HEIF (.heic, .heif)

Smart Storage System

Each photo is stored in 5 optimized variants, automatically serving the right size for each use case. This gives you lightning-fast viewing while preserving print-quality originals for when you need them.

Family Journal automatically creates multiple optimized versions of each photo to ensure the best experience.

RAW Photos Not Supported

RAW photo formats (like DNG from iPhone ProRAW) aren't supported yet because they're very large files. Here are 3 easy ways to convert them to JPEG:

Method 1: Edit in Photos App

  1. Open the photo in your iPhone Photos app
  2. Tap "Edit" in the top right corner
  3. Make any small adjustment (brightness, contrast, or cropping)
  4. Tap "Done" - this converts the photo to JPEG format
  5. Upload the now compatible photo

💡 Make any small change and save

Method 2: Duplicate - then Edit as above

  1. In Photos Library view, long-press the RAW photo
  2. Select "Duplicate" from the menu
  3. Open the duplicate and tap "Edit"
  4. Make any small adjustment
  5. Tap "Done" - the duplicate is now JPEG format
  6. Try uploading the duplicate photo

💡 This keeps your original RAW file intact

Method 3: Share to Convert

  1. Open the RAW photo in Photos app
  2. Tap the share button (square with arrow)
  3. Share to Messages, Mail, or any other app
  4. Most apps automatically convert to JPEG
  5. Save the shared version and try uploading

💡 The shared version will be in JPEG format

Photo Quality & Storage

📱 Fast Viewing

Optimized WebP versions (800px, 1600px) load instantly for smooth browsing and journal viewing.

🖨️ Print Quality

High-resolution JPEG versions (3000px) preserve full quality for printing and downloads.

Smart Storage System

Each photo is stored in 5 optimized variants, automatically serving the right size for each use case. This gives you lightning-fast viewing while preserving print-quality originals for when you need them.

Family Journal automatically creates multiple optimized versions of each photo to ensure the best experience.

About RAW Photos

RAW photos (like DNG from iPhone ProRAW) are very large files that preserve maximum image quality. They're commonly used by professional photographers and newer iPhones, but most apps convert them to JPEG for easier sharing and storage.

Account & Family

Help topics for managing your account and family settings coming soon.

Journal Entries

Help topics for writing and organizing journal entries coming soon.